Dryden Management Consultancy

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Dryden Management Consultancy (DMC) was established in 1996 and now boasts an impressive list of clients; large and small from both public and private sector.

DMC delivers a professional consultancy service in the field of IT Service Management which fully complies with ITIL® best practice. DMC exploits the flexibility inherent in this framework to tailor solutions that are best fitted to clients’ individual requirements. This service has been provided to clients whose business requirements have been as a customer and a supplier of such services. These services include:

Service Desk	Project Management
Service Level Agreements	Change Management
Outsourcing	Contract Management
Supplier Management	Training

Grahame Dryden is the principal consultant of DMC and holds an industry recognised qualification in IT Service Management gained through the ISEB. Grahame is also a member of the ISEB Examiners Panel and Accreditation Board for IT Service Management.

DMC are also specialists in the provision of consultancy on IT sourcing strategies and the complete range of activities involved in establishing successful IT service contracts. DMC recognises that many organisations, both as customer and supplier of IT services, have difficulty in specifying the actual service required and the service to be delivered respectively. DMC has gained the respect of customers and suppliers in being able to provide a balanced approach to meeting these mutual objectives. The complete lifecycle of activities offered by DMC to meet these objectives are:

specification of service requirements

supplier selection/negotiation

contract construction and production

client Service Management organisation/operation

Where required DMC works closely with similar independent consultancy organisations (www.sortium.com) to establish a powerful team to secure IT service excellence for clients through sound IT contracts.

Being a small independent company DMC is able to offer very competitive fee rates.

Where necessary DMC operates through larger consultancy companies to which it is associated.

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